as a business owner, it’s crucial to identify and optimize the exact components that define exceptional customer experiences. when the team engages in a customer experience workshop, they’ll have a clearer picture of the most significant experiences that impact the customer. for instance, you need to determine the length of each workshop session, when you’ll have breaks, who the instructors or facilitators will be, and so on. you should also have senior leaders as part of the workshop because you’ll need their buy-in to implement changes and improve customer experience after brainstorming solutions. by doing so, participants get in the mindset of being a customer of the product.
for example, you could share a quiz, play or video, or trivia about the customer to get everyone empathetic and ready to walk in the customer’s shoes. for example, an interactive quiz containing a scenario and persona can help participants connect with the persona. have each team focused on an assigned scenario, and you might provide them with a customer journey map template. after discussing with the customer and adapting the map, it’s time to focus on the pain points across the customer experience. there you have it — a customer experience workshop’s overall structure and the activities you can adapt based on your needs and scope.
a key part of the customer experience consultancy program is a defined cx workshop service that provides practical steps to succeed in improving your customer experience and shape your customer journey in line with modern expectations. deliverables include a comprehensive customer journey map and an action plan that defines the next steps for implementation of solutions that will improve customer experience kpi. innovation is at the heart of prodware.
prodware is a member of the inner circle, which builds on our deep and constructive relationship with microsoft. prodware group, founded in 1989, is a creator and integrator of industry and role-based solutions. prodware is microsoft’s leading partner in the emea region offering a comprehensive value proposition around business applications that combines consulting services, implementation services and managed services on an international scale.
a customer experience (cx) workshop is a highly interactive, live, or virtual program that a company runs to boost an organization’s the customer experience workshop is a practical step to improve your customer experience and shape your customer journey in line with expectations. building a great customer experience requires all departments to come together to better understand the entire journey of being a customer. a, customer journey workshop template, customer journey workshop template, customer journey mapping workshop toolkit, how to run a do-it-yourself customer journey mapping workshop, customer journey workshop questions.
gather and review any existing ux, marketing, analytics, or customer support data related to your journey, consolidate relevant insights, and in this workshop, you will learn the essential skill of journey mapping, which is the foundation of all differentiated customer experience design. share a quiz, video, or trivia about the customer to set an empathic tone. talk about the customer persona. share the research findings, virtual journey mapping workshop, who are needed at the mapping workshop six sigma, cx journey mapping workshop, customer journey mapping exercise, future-state workshop, hubspot customer journey, customer experience journey, customer experience map, experience mapping, customer journey map workshop youtube.
When you try to get related information on customer experience workshop agenda, you may look for related areas. customer journey workshop template, customer journey mapping workshop toolkit, how to run a do-it-yourself customer journey mapping workshop, customer journey workshop questions, virtual journey mapping workshop, who are needed at the mapping workshop six sigma, cx journey mapping workshop, customer journey mapping exercise, future-state workshop, hubspot customer journey, customer experience journey, customer experience map, experience mapping, customer journey map workshop youtube.