customer service meeting agenda
is it the first item you discuss, the sixth, the twelfth – or is it something that you don’t discuss at all? if customer service falls to the bottom of your agenda or if it doesn’t make it at all, you are not alone. a company owner recruits phone reps or hires a call center, then expects customer service to run itself. without consistent review, interest and attention, the customer service experience will degrade until management must ride in to take corrective action. the key is to engage in the following activities not just once in a while, but consistently, by making them ongoing priorities and habits: keep talking about customer service so that it becomes central to your company culture. when you demonstrate that it is a top priority, that mindset will spread through the ranks and lead to many small decisions that will make a palpable difference. yes, you will probably hire a manager to oversee customer satisfaction and service.